Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use the NHS App or your NHS account, Monday to Friday from 08.00am to 18.30pm. We will respond within 4 hours during opening times.
• use our Patient Access tool, Monday to Friday from 08.00am to 18.30pm. We will respond within 4 hours during opening times.
• use our Anima tool, Monday to Friday from 07.30am to 18.30pm. We will respond within 4 hours during opening times.
• phone us on 01933 396000, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If your issue is urgent and cannot wait for the next available appointment, please inform us, and we will arrange for you to see our duty doctor. Please note this may involve a wait, and you may not be able to see your preferred doctor. We kindly ask that you use this service considerately.

To request a routine appointment in the next 7 days:

• use your NHS account (through the NHS website or NHS App)
• use our Patient Access tool, Monday to Friday from 08.00am to 18.30pm. We will respond within 4 hours during opening times.
• use our Anima tool, Monday to Friday from 07.30am to 18.30pm. We will respond within 4 hours during opening times.
• phone us on 01933 396000, Monday to Friday from 08.00am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 08.00am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments can be booked up to two weeks in advance. To maintain continuity of care, we encourage patients to see the same doctor whenever possible, though you are free to choose any doctor you prefer.

Our booking systems / reception team will ask for a brief description of your symptoms to ensure you are booked with the most appropriate clinician.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you wish to speak to a doctor on the telephone please request this when booking your appointment.

Chaperones

Patients are entitled to have a chaperone present during any consultation, examination, or procedure if they feel it is necessary. This can be a family member, a friend, or a formal chaperone.

To avoid delays, patients are encouraged to request a chaperone when booking their appointment. In some cases, the healthcare professional may also request a chaperone to be present.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• use our Patient Access tool
• phone us on 01933 396000, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits are available for patients who are housebound or seriously ill. Please call 01933 396000 before 11am and ask to speak with the practice secretary. You will be asked to provide your details—name, address, telephone number, and a brief description of the problem—so the most appropriate clinician can attend. Our visiting clinicians include Nurse Practitioners, Community Paramedics and Doctors.

Whenever possible, we encourage patients to attend the surgery, where full examination and treatment facilities are available. Please note that home visits take significantly longer, and we are unable to provide an exact time for arrival.